McAfee Corporate Support Enhancements




Q. Who or what is the McAfee® Customer Success Gathering?
A. The McAfee Customer Success Group (McAfee CSG) envelops three gatherings, joined as one—specialized help, counseling administrations, and training administrations—all centered around proactively guaranteeing you accomplish your coveted security results through your organization and utilization of McAfee arrangements. With you, our clients, at the center, our new McAfee CSG centers comprehensively around you and how you can be effective.
Q. What is McAfee CSG doing to put you, our clients, at thecenter?
A. McAfee CSG is attempting to change and move forward the client encounter by changing the way we connect with, support, benefit, and teach you. This change comprises of a progression of improvements to our kin, procedures, innovation, and contributions. The point of this change is to encourage you settle on the correct choices as you develop your security development, from gadget to cloud, so you may accomplish your coveted results from your McAfee arrangements. The main period of this voyage enveloped propelling the new McAfee Customer Achievement Plans: McAfee® Premier Success Plan and McAfee® Enhanced Success Plan. The following stage of this voyage gives upgrades to McAfee Corporate Support, which incorporates streamlining the Administration Request process, giving snappier access to topic specialists, and enhancing determination time.
Q. What are the points of interest of the upgrades?
A. The points of interest of the improvements include: ■ Simplified Service Request accommodation process, with Severity Assessment Questions, that will help survey effect and seriousness of your Service Solicitations ■ Ability to submit high-seriousness (Severity 1 and Seriousness 2) Service Requests on the web and get organized telephone help for those solicitations ■ Expanded, worldwide Technical Support asset accessibility ■ Single case proprietor for Service Requests, from creation to determination ■ Phone query upgrades permitting Service Demand query for open cases and direct association with the Technical Support Engineer working the Service Request
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